Refund policy
Seconds are delivered digitally and immediately, so there's nothing to ship back. But we'd rather give you your money than have you feel stuck with something you didn't want.
The 7-day refund
If you change your mind within 7 days and your page isn't live yet, email us and we'll refund you in full. No explanation needed.
Once your page is published, you've received what you paid for, so that window closes. In practice almost nobody changes their mind after seeing their own page — but if something about it isn't right, tell us and we'll fix it rather than refund it.
When we do refund you, your seconds go back into circulation and your block is removed. You can't keep the number and get the money back.
If something went wrong
We'll refund you at any time, with no deadline at all, if:
- You were charged more than once for the same purchase
- You paid but never received your seconds
- You received a different number of seconds than you paid for
Just email us and tell us what happened. We'd rather fix it than argue about it.
When we won't refund
- After 7 days, or once your page is live, if you simply changed your mind
- If your content was removed for breaking our content policy
- If you're unhappy with which number you received — allocation is sequential and we can't change it
- If the site shuts down after your purchase
How to ask
Email hello@themillionseconds.com from the address you used to buy, and tell us your second number. We aim to reply within two business days and to process approved refunds within five.
Refunds go back to the original payment method. Your bank may take a few extra days to show it.
Before you file a dispute
If something's wrong, please email us first. We will almost certainly just refund you, and it's faster than a dispute. A chargeback takes weeks and costs us a fee that is many times larger than what you paid.